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Knowledge base
Addt. Resources
Support Resources
5
Core Apryse SDK Resources
WebViewer Resources
iText Resources
Fluent/Windward Resources
Xodo Resources
ActivePDF Announcements & FAQ
Resources
6
Products Download page
Product Documentation
Legacy Product Documentation
Example code site
Error Log File Location
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Announcements
1
Welcome to the new ActivePDF Support Portal
Notifications
2
Apache Log4J compromise (CVE-2021-44228)
Vulnerability Report ZDI-16-354, CVE-2018-7264
FAQ
4
Installing ActivePDF Products on a Windows 2012 R2 Server
The Default Port Number for COM is now 62625
PDF Versions, PDF/A, and Encryption
Why can't I find the error code in the Knowledge Base?
ActivePDF Tips, Tricks, and... a bit about PDF
All about PDF
6
Electronic Signature Versus Digital Signature
How to scale content for A4 or 8.5 x11 paper sizes in Office
How to determine the PDF Page Size
What are PDF Units and Coordinates?
What are PDF Page Boxes
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PDF Facts
5
About PDF File Sizes
What is the Internal Date Format for PDF
A word about XFA forms from LiveCycle
Delivering a PDF to a Browser
Attach email Digital Signature to a PDF
Best Practices
4
How to run Process Monitor for Debugging
XMP PDF Metadata
Advanced Error Handling in ActivePDF
Product Performance
Xodo Windows App
User Guide
44
Xodo Subscription Redact Text
Xodo Subscription for Windows
Free Xodo functions are still free
Creating an annotation
Editing and deleting annotations
View all 44
Beta User
0
Xodo Announcements & Release Notes
Release Notes
4
Xodo PDF Studio
Xodo PDF Reader
Xodo iOS
Xodo Android
Support Portal
Attachments
1
How To Delete Attachments From A Ticket
Xodo PDF Studio
General
20
Connection Troubleshooting Guide
Create/Edit PDF Page Templates
XFA Forms Deprecated in PDF 2.0
Unsupported: LiveCycle Dynamic XFA forms
Changing Xodo PDF Studio User Home Folder
View all 20
Digital Signatures
4
Digitally Signing PDFs on Mac and Linux
How to setup USB Smart Card Hardware PKCS11 signing on Mac
How to setup USB Smart Card Hardware PKCS11 signing on Linux
Signing PDFs with DOD CAC (Common Access Card) under Linux
Installation
5
Creating Default User Settings for Large Deployments
How to Uninstall Xodo PDF Studio
Set Xodo PDF Studio as default PDF viewer in Windows
Where and What are the settings files for Xodo PDF Studio?
Xodo PDF Studio Installer Files
Printing
5
Linux Print Paper Size Bug
No print service found on Debian 64bit
No Print Service Found Error Message on Debian GNU/Linux 7
Troubleshooting Printing Problems
Switch between the PDF Studio Print dialog & native OS Print dialog
Scanning
3
Troubleshooting scanning problems in Linux
Troubleshooting scanning problems in MAC
Troubleshooting scanning problems in Windows
Software Activation
6
Activate Xodo PDF Studio with Xodo Account
Activate Xodo PDF Studio with License Key
Unregister / Deactivate Xodo PDF Studio
Install & Activate Xodo PDF Studio Through Command Line
Transfer Xodo PDF Studio to New Computer
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Xodo PDF Studio User Guide
Welcome to Xodo PDF Studio
5
Installation Instructions
Registration / Unregistration / Transfer
Removing Demo Watermarks
System Requirements
Xodo PDF Studio User Guide Introduction
Getting Started with Xodo PDF Studio
22
Opening Files
User Preferences
Advanced Text Search
Command Line Arguments
Fast Sign
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Creating PDFs
8
Converting Files to PDF
Scanning Documents to PDF
Xodo PDF Printer
Creating a Blank PDF
Creating PDFs
View all 8
Viewing and Comparing PDFs
15
Document Comparison
Auto Scroll Document
Invert Colors Mode
Loupe Tool
Navigating
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Annotating & Commenting PDFs
16
Text Annotations
Text Markups
Shape Annotations
Drawing Annotations
Rubber Stamp Annotations
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Editing & Manipulating PDFs
16
Bookmarks
PDF Content
Destinations
Headers and Footers
Modifying PDF Pages
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Batch Processing
32
Batch Apply Header and Footer
Batch Apply Watermark
Batch Convert Files to PDF
Batch Convert to HTML
Batch Convert to PDF/A
View all 32
Action Wizard
5
Action Wizard
Action Wizard Pane
Create New Action
Manage Actions
Run Action
Creating & Editing PDF Forms
11
Creating Interactive PDF Forms
Exporting PDF Form Data
Filling PDF Forms
Flattening Form Fields
Highlighting Form Fields
View all 11
Digital Signatures
14
Applying Digital Signatures
Applying Document Timestamps
Creating Digital Signature Fields
Creating Self-Signed Digital IDs
Digital Signature Appearence
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Xodo Sign
4
Log Out of Xodo Sign
Sign With Xodo Sign
Xodo Sign
Email With Xodo Sign
Document Properties
9
Advanced Document Properties
Document Custom Properties
Document Fonts
Document Initial View
Document JavaScript
View all 9
Converting PDF Documents
12
Converting PDF to Images
PDF/A Conversion
Converting PDF to Fast Web View
Converting PDF to SVG
Convert PDF to RTF
View all 12
Print Production & Prepress
6
PDF Preflight
Convert Colors
Converting to PDF/X-3
Output Preview
PDF Imposition
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PDF Accessibility
3
Accessibility Reading Features
Creating Accessible PDFs
What is PDF/UA
Unsorted
0
ActivePDF Licensing and FAQs
Licensing
16
Active PDF - Adding Product Key
Building a Licensed Installer
How do I move my License?
Adding Extension Key
Managing ActivePDF Licenses
View all 16
Customer Service FAQ
7
ActivePDF Policies
Watermark appears on output
How to I tell if the license types are Developer/Annual/Perpetual?
How to Create an Account in ActivePDF
Error -998
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Customer Service Installation
6
Installing ActivePDF with Virus scan software
Installing Toolkit Royalty Free licensing
Installing ActivePDF Products
Installing and Activating Products on Systems without Internet Access
Converting an Evaluation License to a Production License
View all 6
CS Troubleshooting
4
Cookies must be enabled in your browser to sign in.
Browser Privacy Add-on Applications Must be White-listed
Remove Duplicate Entries inside License Manager
Why can't I find the error code in the Knowledge Base?
ActivePDF DocConverter
DocConverter Release Notes
27
Automate conversion to and from PDF
DocConverter Release Notes 11.2.1
DocConverter Release Notes 11.1.0
DocConverter Release Notes 10.5.0
DocConverter Release Notes 10.4.1
View all 27
DocConverter Installation
9
Libre Office Installer Download Error
Required Permission For DocConverter
Changing User Credentials for DocConverter
To Move Watch Folders to Another Server
Set up HotFolders using UNC Paths on a Remote Server
View all 9
DocConverter Troubleshooting
13
Resolution for common DocConverter Errors
Increasing the Timeout for DocConverter
DCOM Settings for Microsoft Office
DCOM Settings for LibreOffice
Turn on Verbose Logging for DocConverter
View all 13
DocConverter Conversion
29
Post a DocConverter Request Using Postman
How to use CURL with DocConverter in a Windows Environment
File Type Formats Supported by DocConverter
Image Formats Supported by DocConverter
Using Export for Converting Microsoft Files that include OpenType CFF fonts
View all 29
ActivePDF Meridian
Meridian Release Notes
4
Network Print to PDF
Meridian Release Notes 2010 R5.4
Meridian Release Notes 2010 R4.0
Meridian Release Notes 2010 R2
Meridian FAQ
4
Ordinal 9965 Error
Locations of Meridian Log Files
Meridian - Windows cannot connect to the printer. Access is denied
Meridian - Windows Server 2022, 2025 and Windows 11
ActivePDF Server
Server Release Notes
13
Print to PDF SDK
Server Release Notes 8.1.4
Server Release Notes 8.1.2
Server Release Notes 8.1.1
Server Release Notes 8.1.0
View all 13
Server Installation
6
The Default Port Number for COM is now 62625
Server and Remote Access Services Environments
Server Output Directory Location
After Installing Server, the Test Utility Gives Error -203
After Reinstalling Server, the Test Utility Gives Error -2
View all 6
Server Troubleshooting
3
Server Test Utility returns Error -2, -5 or -503
Server Test Utility Fails with "PStoPDF failed" and Return Code -10147
Server Creates as Many Printers as It Needs
Server Conversion
2
Converting PostScript to PDF Using Server
Enabling Non-Standard Page Sizes for PostScript Conversions
ActivePDF Toolkit
Toolkit Release Notes
36
PDF Library SDK
Toolkit Release Notes 11.4.4
The Ultimate PDF Library SDK
Toolkit Release Notes 11.4.3
Toolkit Release Notes 11.4.1
View all 36
Toolkit FAQ
14
GarbageCollection
Toolkit sample code
Azure App Services and Toolkit
How to determine if a PDF is password protected with OpenInputFile method
Form Field Tags lost
View all 14
Toolkit Installation
9
'Core library not loaded Parameter name: Toolkit'
How to create WebApp with TK 10.x and TKU
Could not find a part of the path
Server.CreateObject Access Error
Is Toolkit 100% .NET-managed native code?
View all 9
Output
14
How to create and use EUDC fonts
Toolkit XMP Metadata Support
Pasting an image onto the PDF
Tips for Bookmark Links to Landscape Pages
Filling forms with HTML data
View all 14
ActivePDF WebGrabber
WebGrabber Release Notes
20
WebGrabber Release Notes 8.4.2
WebGrabber Release Notes 8.4.1
WebGrabber Release Notes 8.3.0
WebGrabber Release Notes 8.2.0
WebGrabber Release Notes 8.1.3
View all 20
WebGrabber Installation
5
Set up WG for Internet Explorer conversion
failed to to query user token
System Restart After Installing Custom Fonts
What is WebGrabberTerminal.exe
WebGrabber remote installers
WebGrabber Troubleshooting
13
VMWare Tools 11.2.5
Could not load file or assembly 'ChilkatDotNet46'
WebGrabber is not affected by Ghostscript VU#332928.
Error code -12 Patch for WebGrabber IE users
Turn on Verbose Logging for WebGrabber
View all 13
WebGrabber Conversion
13
HTML file is on a NAS folder using a UNC path
TextWidthMetrics and WriteTextFormat Properties
Support for Flash Fusion Charts
HeaderHTML and FooterHTML Properties Ignored
CSS is ignored on conversion
View all 13
ActivePDF OCR
ActivePDF OCR Release Notes
7
Convert image PDF into searchable text PDF
ActivePDF OCR Release Notes 4.3.0
DocSight OCR Release Notes 4.2.0
DocSight OCR Release Notes 4.1.0
DocSight OCR Release Notes 3.1.0
View all 7
OCR FAQ
1
Languages Recognized by ActivePDF OCR
ActivePDF Legacy Docs
ActivePDF Legacy Documentation
7
DocConverter Legacy Documentation
OCR Legacy documentation
Reader Plus Legacy Documentation
Server Legacy Documentation
Toolkit Legacy Documentation
View all 7
WebViewer
Getting started with WebViewer
1
What is WebViewer?
Xodo Android
Android Features/Guides
122
Getting started: Xodo basics
Introducing Xodo Mobile Subscription
Files opened from external SD card are read-only
Accessing files on an SD card
Accessing Google Drive files with Xodo
View all 122
Xodo Support Center
How-tos/Guides
5
Xodo in other languages
Supporting Xodo
How to reset Xodo Connect password
Highlighting/text selection doesn't work on some documents
Delete Xodo Account and Associated Data
Subscription Issues/Management
2
How to cancel a Xodo subscription
Xodo Pricing
Features
8
Chain Action: How to Use Multiple Tools in One Workflow
SmartPen: Pen + Highlighter all in one
Favourite Toolbar: Create Your Own Customized Toolbar
Bulk Conversion: Convert Multiple Files at Once
Redaction: Hide All Your Sensitive Content
View all 8
Xodo iOS
iOS Features and Guides
6
Xodo Mobile Subscription for iOS
Jumping to a page
Changing view modes
Converting a Microsoft Office document on Dropbox to PDF
Changing the color of an annotation
View all 6
General
General Information
0
Current Updates
0
Compliance
0
Getting Started
First Steps with your Account
1
Create an Account
First Steps with Documents
0
User Handbook
Managing Documents
1
Audit - LINKS
Document Editor
0
Managing Templates
0
Managing your Business & Contacts
0
Signer Perspective
0
Integrations
0
Account & Billing
Manage Your Account
0
Subscription & Payment
0
Troubleshooting & Tips
Tips and Tricks
0
Developer & API Documentation
Developer
0
API Documentation
0
Integrations
0
FormSuite
FAQ
2
What quality should my images be for processing form data and recognition using FormSuite?
How do I change the default directory of the SmartZone folder from %TEMP% to something else?
General
0
Docubee
General Documentation
211
Add Attachments During a Workflow
All About Quick Sign (Quick Reference)
August 2021 Product Release Notes
Check a Workflow Status
Combine Documents (Workflow Task)
View all 211
How To
15
How to Properly Map Radio Button Fields to Text Fields: Setting Option Values
Docubee - How do I make a back button?
As a Docubee customer, how do I change the email associated with my account?
Docubee Data Mapping (curly brace powers) contains unexpected formatting
How do I export/import a workflow in Docubee?
View all 15
FAQ
23
When starting a workflow process, I'm seeing a message, prompting me to enter an email address for the workflow originator. Why is this happening?
Does Docubee have an API?
My workflow instances all say "Untitled". How do I change this?
How to Attend Docubee Office Hours Webinars
I'm having trouble setting up custom SMTP in Docubee, what should I do?
View all 23
PrizmDoc Viewer
How To
48
How can I verify that the services are running and healthy on a headless server?
I want to be in control of clearing the cache in PrizmDoc. What recommendations do you have?
Auto-Redaction without immediately burning the redactions into the document
How can I enable content encryption in PrizmDoc Viewer?
In PrizmDoc, how can I get the page coordinates of my cursor?
View all 48
Installation
5
What are some known breaking changes between PrizmDoc version 13.28 and version 14?
Is it possible to change the login accounts on PrizmDoc services in Windows?
What Are All the System Operations Performed During the Prizm ActiveX Viewer Installation?
When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this?
Why is the installation of my new version of PrizmDoc failing if I have a previous version installed?
Licensing
13
Why is the Prizm service not starting after I apply my PrizmDoc Cloud license?
When entering the S3 bucket name in the Accusoft Customer Portal, is it case sensitive?
How do I upgrade one or more of my PrizmDoc or other cloud portal licenses?
What specific rights are required on an AWS S3 bucket for PrizmDoc Cloud licensing to work?
Do PrizmDoc evaluation licenses have MSO/Microsoft Office enabled?
View all 13
General_
Licensing
9
Why is the hardware key field at https://licensing.accusoft.com/ not automatically populating?
I'm seeing an error with the Server Licensing Utility when licensing a product. What could be the cause?
The LDK is returning "LDK_ERR_REGISTRY_ACCESS". How can I resolve this?
What troubleshooting steps can I take if the License Manager is having connectivity issues?
License information seems to look different after repeated accesses. Is this an issue?
View all 9
How To
5
How to remove "Mark of the web" from SDK downloads?
How do I send files to Accusoft?
How to Register New Accusoft DLLs in an ActiveX Project Without Rebuilding
Is there a quick and effective way to detect PDF files without using any toolkits?
How to Resolve an x86 Application that is Failing to Run Properly But Runs Successfully as x64
Legacy Archive
9
What types of Footprints e-mail import failure cases should we keep an eye out for?
How do I use a saved advanced search in Footprints?
What are the default ticket filters in footprints used for?
Footprints: Why is the customer lookup not finding anything for a legitimate customer in Footprints
Finding a bad ticket within Footprints
View all 9
FAQ
20
How long do you provide support for a specific version of your product?
ISIS Xpress is reporting that no scanners are found. But, my device is connected and running. What could cause this?
How do I apply a new license to an existing PrizmDoc instance?
Preserve Annotation Markup after Upgrade
In FormAssist / FormSuite, how are forms matched?
View all 20
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