Apryse

Support Resources 5

• Core Apryse SDK Resources
• WebViewer Resources
• iText Resources
• Fluent/Windward Resources
• Xodo Resources

Resources 6

• Products Download page
• Product Documentation
• Legacy Product Documentation
• Example code site
• Error Log File Location

View all 6

Announcements 1

• Welcome to the new ActivePDF Support Portal

Notifications 2

• Apache Log4J compromise (CVE-2021-44228)
• Vulnerability Report ZDI-16-354, CVE-2018-7264

FAQ 4

• Installing ActivePDF Products on a Windows 2012 R2 Server
• The Default Port Number for COM is now 62625
• PDF Versions, PDF/A, and Encryption
• Why can't I find the error code in the Knowledge Base?

All about PDF 6

• Electronic Signature Versus Digital Signature
• How to scale content for A4 or 8.5 x11 paper sizes in Office
• How to determine the PDF Page Size
• What are PDF Units and Coordinates?
• What are PDF Page Boxes

View all 6

PDF Facts 5

• About PDF File Sizes
• What is the Internal Date Format for PDF
• A word about XFA forms from LiveCycle
• Delivering a PDF to a Browser
• Attach email Digital Signature to a PDF

Best Practices 4

• How to run Process Monitor for Debugging
• XMP PDF Metadata
• Advanced Error Handling in ActivePDF
• Product Performance

User Guide 44

• Xodo Subscription Redact Text
• Xodo Subscription for Windows
• Free Xodo functions are still free
• Creating an annotation
• Editing and deleting annotations

View all 44

Beta User 0

Release Notes 4

• Xodo PDF Studio
• Xodo PDF Reader
• Xodo iOS
• Xodo Android

Attachments 1

• How To Delete Attachments From A Ticket

General 20

• Connection Troubleshooting Guide
• Create/Edit PDF Page Templates
• XFA Forms Deprecated in PDF 2.0
• Unsupported: LiveCycle Dynamic XFA forms
• Changing Xodo PDF Studio User Home Folder

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Digital Signatures 4

• Digitally Signing PDFs on Mac and Linux
• How to setup USB Smart Card Hardware PKCS11 signing on Mac
• How to setup USB Smart Card Hardware PKCS11 signing on Linux
• Signing PDFs with DOD CAC (Common Access Card) under Linux

Installation 5

• Creating Default User Settings for Large Deployments
• How to Uninstall Xodo PDF Studio
• Set Xodo PDF Studio as default PDF viewer in Windows
• Where and What are the settings files for Xodo PDF Studio?
• Xodo PDF Studio Installer Files

Printing 5

• Linux Print Paper Size Bug
• No print service found on Debian 64bit
• No Print Service Found Error Message on Debian GNU/Linux 7
• Troubleshooting Printing Problems
• Switch between the PDF Studio Print dialog & native OS Print dialog

Scanning 3

• Troubleshooting scanning problems in Linux
• Troubleshooting scanning problems in MAC
• Troubleshooting scanning problems in Windows

Software Activation 6

• Activate Xodo PDF Studio with Xodo Account
• Activate Xodo PDF Studio with License Key
• Unregister / Deactivate Xodo PDF Studio
• Install & Activate Xodo PDF Studio Through Command Line
• Transfer Xodo PDF Studio to New Computer

View all 6

Welcome to Xodo PDF Studio 5

• Installation Instructions
• Registration / Unregistration / Transfer
• Removing Demo Watermarks
• System Requirements
• Xodo PDF Studio User Guide Introduction

Getting Started with Xodo PDF Studio 22

• Opening Files
• User Preferences
• Advanced Text Search
• Command Line Arguments
• Fast Sign

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Creating PDFs 8

• Converting Files to PDF
• Scanning Documents to PDF
• Xodo PDF Printer
• Creating a Blank PDF
• Creating PDFs

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Viewing and Comparing PDFs 15

• Document Comparison
• Auto Scroll Document
• Invert Colors Mode
• Loupe Tool
• Navigating

View all 15

Annotating & Commenting PDFs 16

• Text Annotations
• Text Markups
• Shape Annotations
• Drawing Annotations
• Rubber Stamp Annotations

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Editing & Manipulating PDFs 16

• Bookmarks
• PDF Content
• Destinations
• Headers and Footers
• Modifying PDF Pages

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Batch Processing 32

• Batch Apply Header and Footer
• Batch Apply Watermark
• Batch Convert Files to PDF
• Batch Convert to HTML
• Batch Convert to PDF/A

View all 32

Action Wizard 5

• Action Wizard
• Action Wizard Pane
• Create New Action
• Manage Actions
• Run Action

Creating & Editing PDF Forms 11

• Creating Interactive PDF Forms
• Exporting PDF Form Data
• Filling PDF Forms
• Flattening Form Fields
• Highlighting Form Fields

View all 11

Digital Signatures 14

• Applying Digital Signatures
• Applying Document Timestamps
• Creating Digital Signature Fields
• Creating Self-Signed Digital IDs
• Digital Signature Appearence

View all 14

Xodo Sign 4

• Log Out of Xodo Sign
• Sign With Xodo Sign
• Xodo Sign
• Email With Xodo Sign

Document Properties 9

• Advanced Document Properties
• Document Custom Properties
• Document Fonts
• Document Initial View
• Document JavaScript

View all 9

Converting PDF Documents 12

• Converting PDF to Images
• PDF/A Conversion
• Converting PDF to Fast Web View
• Converting PDF to SVG
• Convert PDF to RTF

View all 12

Print Production & Prepress 6

• PDF Preflight
• Convert Colors
• Converting to PDF/X-3
• Output Preview
• PDF Imposition

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PDF Accessibility 3

• Accessibility Reading Features
• Creating Accessible PDFs
• What is PDF/UA

Unsorted 0

Licensing 16

• Active PDF - Adding Product Key
• Building a Licensed Installer
• How do I move my License?
• Adding Extension Key
• Managing ActivePDF Licenses

View all 16

Customer Service FAQ 7

• ActivePDF Policies
• Watermark appears on output
• How to I tell if the license types are Developer/Annual/Perpetual?
• How to Create an Account in ActivePDF
• Error -998

View all 7

Customer Service Installation 6

• Installing ActivePDF with Virus scan software
• Installing Toolkit Royalty Free licensing
• Installing ActivePDF Products
• Installing and Activating Products on Systems without Internet Access
• Converting an Evaluation License to a Production License

View all 6

CS Troubleshooting 4

• Cookies must be enabled in your browser to sign in.
• Browser Privacy Add-on Applications Must be White-listed
• Remove Duplicate Entries inside License Manager
• Why can't I find the error code in the Knowledge Base?

DocConverter Release Notes 27

• Automate conversion to and from PDF
• DocConverter Release Notes 11.2.1
• DocConverter Release Notes 11.1.0
• DocConverter Release Notes 10.5.0
• DocConverter Release Notes 10.4.1

View all 27

DocConverter Installation 9

• Libre Office Installer Download Error
• Required Permission For DocConverter
• Changing User Credentials for DocConverter
• To Move Watch Folders to Another Server
• Set up HotFolders using UNC Paths on a Remote Server

View all 9

DocConverter Troubleshooting 13

• Resolution for common DocConverter Errors
• Increasing the Timeout for DocConverter
• DCOM Settings for Microsoft Office
• DCOM Settings for LibreOffice
• Turn on Verbose Logging for DocConverter

View all 13

DocConverter Conversion 29

• Post a DocConverter Request Using Postman
• How to use CURL with DocConverter in a Windows Environment
• File Type Formats Supported by DocConverter
• Image Formats Supported by DocConverter
• Using Export for Converting Microsoft Files that include OpenType CFF fonts

View all 29

Meridian Release Notes 4

• Network Print to PDF
• Meridian Release Notes 2010 R5.4
• Meridian Release Notes 2010 R4.0
• Meridian Release Notes 2010 R2

Meridian FAQ 4

• Ordinal 9965 Error
• Locations of Meridian Log Files
• Meridian - Windows cannot connect to the printer. Access is denied
• Meridian - Windows Server 2022, 2025 and Windows 11

Server Release Notes 13

• Print to PDF SDK
• Server Release Notes 8.1.4
• Server Release Notes 8.1.2
• Server Release Notes 8.1.1
• Server Release Notes 8.1.0

View all 13

Server Installation 6

• The Default Port Number for COM is now 62625
• Server and Remote Access Services Environments
• Server Output Directory Location
• After Installing Server, the Test Utility Gives Error -203
• After Reinstalling Server, the Test Utility Gives Error -2

View all 6

Server Troubleshooting 3

• Server Test Utility returns Error -2, -5 or -503
• Server Test Utility Fails with "PStoPDF failed" and Return Code -10147
• Server Creates as Many Printers as It Needs

Server Conversion 2

• Converting PostScript to PDF Using Server
• Enabling Non-Standard Page Sizes for PostScript Conversions

Toolkit Release Notes 36

• PDF Library SDK
• Toolkit Release Notes 11.4.4
• The Ultimate PDF Library SDK
• Toolkit Release Notes 11.4.3
• Toolkit Release Notes 11.4.1

View all 36

Toolkit FAQ 14

• GarbageCollection
• Toolkit sample code
• Azure App Services and Toolkit
• How to determine if a PDF is password protected with OpenInputFile method
• Form Field Tags lost

View all 14

Toolkit Installation 9

• 'Core library not loaded Parameter name: Toolkit'
• How to create WebApp with TK 10.x and TKU
• Could not find a part of the path
• Server.CreateObject Access Error
• Is Toolkit 100% .NET-managed native code?

View all 9

Output 14

• How to create and use EUDC fonts
• Toolkit XMP Metadata Support
• Pasting an image onto the PDF
• Tips for Bookmark Links to Landscape Pages
• Filling forms with HTML data

View all 14

WebGrabber Release Notes 20

• WebGrabber Release Notes 8.4.2
• WebGrabber Release Notes 8.4.1
• WebGrabber Release Notes 8.3.0
• WebGrabber Release Notes 8.2.0
• WebGrabber Release Notes 8.1.3

View all 20

WebGrabber Installation 5

• Set up WG for Internet Explorer conversion
• failed to to query user token
• System Restart After Installing Custom Fonts
• What is WebGrabberTerminal.exe
• WebGrabber remote installers

WebGrabber Troubleshooting 13

• VMWare Tools 11.2.5
• Could not load file or assembly 'ChilkatDotNet46'
• WebGrabber is not affected by Ghostscript  VU#332928.
• Error code -12 Patch for WebGrabber IE users
• Turn on Verbose Logging for WebGrabber

View all 13

WebGrabber Conversion 13

• HTML file is on a NAS folder using a UNC path
• TextWidthMetrics and WriteTextFormat Properties
• Support for Flash Fusion Charts
• HeaderHTML and FooterHTML Properties Ignored
• CSS is ignored on conversion

View all 13

ActivePDF OCR Release Notes 7

• Convert image PDF into searchable text PDF
• ActivePDF OCR Release Notes 4.3.0
• DocSight OCR Release Notes 4.2.0
• DocSight OCR Release Notes 4.1.0
• DocSight OCR Release Notes 3.1.0

View all 7

OCR FAQ 1

• Languages Recognized by ActivePDF OCR

ActivePDF Legacy Documentation 7

• DocConverter Legacy Documentation
• OCR Legacy documentation
• Reader Plus Legacy Documentation
• Server Legacy Documentation
• Toolkit Legacy Documentation

View all 7

Getting started with WebViewer 1

• What is WebViewer?

Android Features/Guides 122

• Getting started: Xodo basics
• Introducing Xodo Mobile Subscription
• Files opened from external SD card are read-only
• Accessing files on an SD card
• Accessing Google Drive files with Xodo

View all 122

How-tos/Guides 5

• Xodo in other languages
• Supporting Xodo
• How to reset Xodo Connect password
• Highlighting/text selection doesn't work on some documents
• Delete Xodo Account and Associated Data

Subscription Issues/Management 2

• How to cancel a Xodo subscription
• Xodo Pricing

Features 8

• Chain Action: How to Use Multiple Tools in One Workflow
• SmartPen: Pen + Highlighter all in one
• Favourite Toolbar: Create Your Own Customized Toolbar
• Bulk Conversion: Convert Multiple Files at Once
• Redaction: Hide All Your Sensitive Content

View all 8

iOS Features and Guides 6

• Xodo Mobile Subscription for iOS
• Jumping to a page
• Changing view modes
• Converting a Microsoft Office document on Dropbox to PDF
• Changing the color of an annotation

View all 6

General Information 0

Current Updates 0

Compliance 0

First Steps with your Account 1

• Create an Account

First Steps with Documents 0

Managing Documents 1

• Audit - LINKS

Document Editor 0

Managing Templates 0

Managing your Business & Contacts 0

Signer Perspective 0

Integrations 0

Manage Your Account 0

Subscription & Payment 0

Tips and Tricks 0

Developer 0

API Documentation 0

Integrations 0

FAQ 2

• What quality should my images be for processing form data and recognition using FormSuite?
• How do I change the default directory of the SmartZone folder from %TEMP% to something else?

General 0

General Documentation 211

• Add Attachments During a Workflow
• All About Quick Sign (Quick Reference)
• August 2021 Product Release Notes
• Check a Workflow Status
• Combine Documents (Workflow Task)

View all 211

How To 15

• How to Properly Map Radio Button Fields to Text Fields: Setting Option Values
• Docubee - How do I make a back button?
• As a Docubee customer, how do I change the email associated with my account?
• Docubee Data Mapping (curly brace powers) contains unexpected formatting
• How do I export/import a workflow in Docubee?

View all 15

FAQ 23

• When starting a workflow process, I'm seeing a message, prompting me to enter an email address for the workflow originator. Why is this happening?
• Does Docubee have an API?
• My workflow instances all say "Untitled". How do I change this?
• How to Attend Docubee Office Hours Webinars
• I'm having trouble setting up custom SMTP in Docubee, what should I do?

View all 23

How To 48

• How can I verify that the services are running and healthy on a headless server?
• I want to be in control of clearing the cache in PrizmDoc. What recommendations do you have?
• Auto-Redaction without immediately burning the redactions into the document
• How can I enable content encryption in PrizmDoc Viewer?
• In PrizmDoc, how can I get the page coordinates of my cursor?

View all 48

Installation 5

• What are some known breaking changes between PrizmDoc version 13.28 and version 14?
• Is it possible to change the login accounts on PrizmDoc services in Windows?
• What Are All the System Operations Performed During the Prizm ActiveX Viewer Installation?
• When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this?
• Why is the installation of my new version of PrizmDoc failing if I have a previous version installed?

Licensing 13

• Why is the Prizm service not starting after I apply my PrizmDoc Cloud license?
• When entering the S3 bucket name in the Accusoft Customer Portal, is it case sensitive?
• How do I upgrade one or more of my PrizmDoc or other cloud portal licenses?
• What specific rights are required on an AWS S3 bucket for PrizmDoc Cloud licensing to work?
• Do PrizmDoc evaluation licenses have MSO/Microsoft Office enabled?

View all 13

Licensing 9

• Why is the hardware key field at https://licensing.accusoft.com/ not automatically populating?
• I'm seeing an error with the Server Licensing Utility when licensing a product. What could be the cause?
• The LDK is returning "LDK_ERR_REGISTRY_ACCESS". How can I resolve this?
• What troubleshooting steps can I take if the License Manager is having connectivity issues?
• License information seems to look different after repeated accesses. Is this an issue?

View all 9

How To 5

• How to remove "Mark of the web" from SDK downloads?
• How do I send files to Accusoft?
• How to Register New Accusoft DLLs in an ActiveX Project Without Rebuilding
• Is there a quick and effective way to detect PDF files without using any toolkits?
• How to Resolve an x86 Application that is Failing to Run Properly But Runs Successfully as x64

Legacy Archive 9

• What types of Footprints e-mail import failure cases should we keep an eye out for?
• How do I use a saved advanced search in Footprints?
• What are the default ticket filters in footprints used for?
• Footprints: Why is the customer lookup not finding anything for a legitimate customer in Footprints
• Finding a bad ticket within Footprints

View all 9

FAQ 20

• How long do you provide support for a specific version of your product?
• ISIS Xpress is reporting that no scanners are found. But, my device is connected and running. What could cause this?
• How do I apply a new license to an existing PrizmDoc instance?
• Preserve Annotation Markup after Upgrade
• In FormAssist / FormSuite, how are forms matched?

View all 20