In accordance with Apryse's Data Retention Policy, we treat all files attached by users in our Support Portal with Confidentiality in-mind.
Should users wish to delete all the attachments in a ticket after a ticket is closed, they can do so by responding to the automated e-mail that linked to this article, or reply to the existing ticket, with the following message:
Apryse-delete-all-attachments-in-this-ticket
Apryse's FreshDesk automation will detect this message, and proceed to delete ALL attachments in the ticket.
Please be aware that this is a non-reversible action, and Apryse will require customers to re-attach any previously provided attachments after this automation has been triggered.