Installation

What are some known breaking changes between PrizmDoc version 13.28 and version 14?
There are three main changes customers should be aware of when upgrading from version 13 to version 14: Database Requirement As of 14.1, the use of a C...
Wed, 8 Oct, 2025 at 5:25 AM
Is it possible to change the login accounts on PrizmDoc services in Windows?
When installing PrizmDoc, we specified the wrong user ID and password for the 3 PrizmDoc services. Can we safely change them to another account? It is p...
Wed, 8 Oct, 2025 at 5:25 AM
What Are All the System Operations Performed During the Prizm ActiveX Viewer Installation?
For customers who need to know what registry entries are affected by Prizm ActiveX Viewer, or just information about what Prizm Viewer sets up during the in...
Wed, 8 Oct, 2025 at 5:25 AM
When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this?
When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this? It's possible that ther...
Wed, 8 Oct, 2025 at 5:25 AM
Why is the installation of my new version of PrizmDoc failing if I have a previous version installed?
We wanted to upgrade our previous version of PrizmDoc to the most recent release. However, when trying to install the latest version, the installation is fa...
Wed, 8 Oct, 2025 at 5:25 AM