Legacy Archive
There are some e-mails that come into SupportShare, which do not get imported into Footprints. What causes this and how should we handle them?
There are...
Wed, 8 Oct, 2025 at 5:22 AM
How do I use a saved advanced search in Footprints?
Using Footprints Advanced Search Functionality
There are two ways to use a saved search; by adding...
Wed, 8 Oct, 2025 at 5:23 AM
What are the default ticket filters in FootPrints used for?
The filters are "My Open Cases", "Needful", "Danger Zone", "N...
Wed, 8 Oct, 2025 at 5:23 AM
Sometimes, when entering a customer's e-mail address into its respective field on a support incident and then pressing enter, the customer lookup is una...
Wed, 8 Oct, 2025 at 5:23 AM
Everything is crashing and burning how do I find the ticket responsible?!?!?!??!?
This is the 2nd time this has happened, so I made a program to help us...
Wed, 8 Oct, 2025 at 5:23 AM
When performing a support lookup in Footprints, it may display assets that are mixed (Priority assets mixed in with Basic assets). When I select Priority, t...
Wed, 8 Oct, 2025 at 5:23 AM
When building a project using the Footprints API proxy class, generated from importing BMC's WSDL content in WCF, I'm finding that the ExternalApiS...
Wed, 8 Oct, 2025 at 5:23 AM
I'm currently building an internal tool which requires footprints, however, I don't know where to find the itemDefinitionId or contactDefintionId, h...
Wed, 8 Oct, 2025 at 5:23 AM
Can I use PrizmDoc with Docker?
Right so basically that repository contained two things. This shell script:
#!/bin/bash
# ./pdutil.sh install
functio...
Wed, 8 Oct, 2025 at 5:23 AM