FAQ
Question As a customer, I'd like to know amount of time that you will continue supporting specific versions so that I can plan our releases ahead of ti...
Wed, 8 Oct, 2025 at 5:22 AM
If you have a functioning scanner that's not being found by ISIS Xpress, there's a good possibility that the support libraries that the toolkit uses...
Wed, 8 Oct, 2025 at 5:22 AM
You can apply a new license to an existing PrizmDoc server by running the PrizmDoc Licensing Utility. General licensing instructions are outlined in the fo...
Wed, 8 Oct, 2025 at 5:22 AM
There have been improvements made to Prizmdoc v14.3 and later that improves the upgrade process for documents with markup layers created in v13.xx. V14 ...
Wed, 8 Oct, 2025 at 5:22 AM
In FormAssist / FormSuite, how are forms matched? Does form matching happen left to right, top to bottom? Does the order of how forms are matched have an ou...
Wed, 8 Oct, 2025 at 5:22 AM
*Note: Never transfer sensitive documents over email, please use one of the secure methods mentioned below* When communicating with Accusoft support, so...
Wed, 8 Oct, 2025 at 5:22 AM
Typically this is caused by an issue with the license on the machine waiting for some sort of input on the server that isn't displayed on the screen whe...
Wed, 8 Oct, 2025 at 5:23 AM
Accusoft Support Portal was switched in July 2024 to improve our customer support services. We could not migrate the previously closed tickets into the new...
Wed, 8 Oct, 2025 at 5:23 AM
Our current Products that support .NET Core/Linux are the following: ImageGear V26+ Further information about this can be found on the System Requirement...
Wed, 8 Oct, 2025 at 5:23 AM
PDF portfolio is a type of PDF that can contain multiple files which are bundled into a single PDF. The following Accusoft products provide support for PDF ...
Wed, 8 Oct, 2025 at 5:23 AM