FAQ

When starting a workflow process, I'm seeing a message, prompting me to enter an email address for the workflow originator. Why is this happening?
If you see a message such as the following: This is happening because Docubee needs information on who the workflow originator is. If a workflow pr...
Wed, 8 Oct, 2025 at 5:23 AM
Does Docubee have an API?
I want to interact with Docubee programmatically. Does Docubee have an API? Yes, see documentation here: https://docs.docubee.app/ Our extensive API d...
Wed, 8 Oct, 2025 at 5:23 AM
My workflow instances all say "Untitled". How do I change this?
My In Progress/Completed/Cancelled workflows all say "Untitled" in the dashboard. How can I change this? In the Workflow Builder, click...
Wed, 8 Oct, 2025 at 5:23 AM
How to Attend Docubee Office Hours Webinars
The Docubee team hosts interactive Office Hours webinars several times a month to answer questions on topics like how-tos, best practices, strategy, and onb...
Wed, 8 Oct, 2025 at 5:23 AM
I'm having trouble setting up custom SMTP in Docubee, what should I do?
Overview Docubee allows you to configure custom SMTP settings within the organization settings. After modifying SMTP settings, emails sent from Docubee wil...
Wed, 8 Oct, 2025 at 5:23 AM
How to change the email for the Organization owner?
While logged in with the current Organization Owner email, invite the new email address to your Organization, then Log out.         2. Accept the inv...
Wed, 8 Oct, 2025 at 5:23 AM
Are there a file upload size limit or any storage limits in Docubee?
Docubee's file size upload limit is 500mb. There are currently no storage limits placed on Organizations at all. This includes but is not limited to...
Wed, 8 Oct, 2025 at 5:23 AM
Every time I run my workflow in Docubee it is cancelled immediately with no error message. Why?
I run the workflow (programmatically or manually) and the workflow process immediately shows cancelled. This produces no error message. Why is this happenin...
Wed, 8 Oct, 2025 at 5:23 AM
Can I purchase a Docubee plan without booking a demo?
Absolutely! You can just contact our Account Team at info@docubee.com, and they'll be able to set you up. Just mention you are not interested in a demo.
Wed, 8 Oct, 2025 at 5:23 AM
How long are documents in an Docubee workflow retained in the back end?
As an Docubee customer, I need to know how long the documents created as part of a workflow are retained on Docubee servers. Docubee does not delete anyth...
Wed, 8 Oct, 2025 at 5:23 AM