How To

How can I verify that the services are running and healthy on a headless server?
How can I verify that the services are running and healthy on a headless server? You can use curl to make some simple GET requests to the endpoints that...
Wed, 8 Oct, 2025 at 5:24 AM
I want to be in control of clearing the cache in PrizmDoc. What recommendations do you have?
We recommend setting up a Windows Task or a Cron Job for Linux.  If you are using Linux, you can set up a cron job: You'll want to create a she...
Wed, 8 Oct, 2025 at 5:24 AM
Auto-Redaction without immediately burning the redactions into the document
How to implement real-time auto-redaction within PrizmDoc Viewer without immediately burning the redactions into the document. This approach allows users to...
Wed, 8 Oct, 2025 at 5:24 AM
How can I enable content encryption in PrizmDoc Viewer?
How can I enable content encryption in PrizmDoc Viewer? First, you need to enable content encryption on the PrizmDoc Server in the central configuration...
Wed, 8 Oct, 2025 at 5:24 AM
In PrizmDoc, how can I get the page coordinates of my cursor?
In PrizmDoc, I can get the coordinates of a Click event. However, this corresponds to the window coordinates of my viewer. How can I translate this to coord...
Wed, 8 Oct, 2025 at 5:24 AM
How can I tell if a PrizmDoc end user has clicked the download button?
I'd like my application to be aware of end users clicking the Download button, but the API doesn't provide an event. There's an event for the Pr...
Wed, 8 Oct, 2025 at 5:24 AM
How do I get Viewing Packages working in PrizmDoc?
How do I get Viewing Packages working in PrizmDoc? Viewing Package Full Setup Instructions We recommend pre-converting documents through a feature cal...
Wed, 8 Oct, 2025 at 5:24 AM
How can I remove the scroll bar/disable scrolling in PrizmDoc Viewer?
How can I remove the scroll bar/disable scrolling in PrizmDoc Viewer? A quick way to do this would be to have something like the code below. Make sure t...
Wed, 8 Oct, 2025 at 5:24 AM
How can I retrieve the attachments from an EML or MSG file and then combine them all into a single PDF with PrizmDoc?
I have EML and MSG files that contain attachments. I want to combine the original EML/MSG document with each of its attachments into a single PDF. How can I...
Wed, 8 Oct, 2025 at 5:25 AM
White spaces between Asian characters and numbers
PrizmDoc Viewer currently requires exact spacing when searching for Asian characters and numbers. This means that in a PDF that includes "2020 年 4 月 20...
Wed, 8 Oct, 2025 at 5:25 AM