Licensing
We have just applied the solution name and key for our cloud license, however, when trying to start the Prizm service, it fails to start.
What could be caus...
Wed, 8 Oct, 2025 at 5:24 AM
We entered our S3 bucket name in the customer portal, but used a capital letter for the first character; however, the S3 bucket name is all lowercase in AWS...
Wed, 8 Oct, 2025 at 5:24 AM
In order to upgrade PrizmDoc, log into the Accusoft customer portal and click the the green link just above all of the product names that says product upgra...
Wed, 8 Oct, 2025 at 5:25 AM
When specifying the Amazon AWS access keys or IAM Role associated to the S3 bucket, what are the minimum necessary rights that I need to have for licensing ...
Wed, 8 Oct, 2025 at 5:25 AM
I have an evaluation license for PrizmDoc. Can I evaluate MSO features with this evaluation license?
No, regular PrizmDoc evaluation licenses do not hav...
Wed, 8 Oct, 2025 at 5:25 AM
When licensing my PrizmDoc server, I get the error "Unable to write licensing information to the properties file." Why is this happening?
T...
Wed, 8 Oct, 2025 at 5:25 AM
Understanding where Prizm ActiveX Viewer stores its license information is critical for having a seamless operation. This article details the registry locat...
Wed, 8 Oct, 2025 at 5:25 AM
Is there a way to remove mailto: links from a PDF after converting a MSG file to PDF using PrizmDoc?
We are converting emails into PDFs using PrizmDoc. When the PDF is viewed in PrizmDoc, if you hover over the names in the email header, you see a mailto lin...
Wed, 8 Oct, 2025 at 5:25 AM
With PrizmDoc Viewer (Self-Hosted), you need to purchase specific licenses to include certain functionality such as OCR, MSO, etc. With this in mind, are al...
Wed, 8 Oct, 2025 at 5:25 AM
We are currently using PrizmDoc Cloud licensing. After applying our cloud license, the Prizm services started and show healthy, however, I see "CloudLi...
Wed, 8 Oct, 2025 at 5:25 AM