Troubleshooting

Xodo Sign Software Limitations and Requirements
Xodo Sign is a powerful e-signature platform, but like any software, there are some limits to be aware of. Understanding these limits will help you prepare ...
Wed, 15 Apr, 2026 at 7:42 PM
How to Set Up a Signature Approval Workflow
Many organizations require a manager or approver to review a document before it reaches the final signer. While Xodo Sign doesn't have a dedicated appro...
Wed, 15 Apr, 2026 at 7:42 PM
Why You Should Use PDF Files with Xodo Sign
While Xodo Sign supports several file formats, PDF files consistently produce the best results. We strongly recommend uploading PDF files whenever possible....
Wed, 15 Apr, 2026 at 7:43 PM
How to Fix Broken PDFs That Won't Upload
Some PDF files contain interactive form data — such as radio buttons, checkboxes, and text fields — that Xodo Sign cannot process correctly. This can preven...
Wed, 15 Apr, 2026 at 7:44 PM
Why Can't I Create New Templates Even Though I Haven't Reached My Limit?
If you're seeing an upgrade prompt when creating a new template — even though you think you haven't reached your limit — here are the most common re...
Wed, 15 Apr, 2026 at 7:45 PM
How to Use the No Signer Field
The No Signer field type in the Document Editor lets you add content to a document that is not assigned to any signer. Signers can see these fields during s...
Wed, 15 Apr, 2026 at 7:45 PM
How to Add Multiple Signers With the Same Email Address
Xodo Sign does not allow two signers to share the exact same email address on a single document — this will result in an error. However, you can work around...
Wed, 15 Apr, 2026 at 7:46 PM
Why Fields Are Not Showing to the Signer
If a signer reports that they cannot see the fields they're supposed to fill in, here are the most common causes and how to fix them. Cause 1: Fields a...
Wed, 15 Apr, 2026 at 7:47 PM
Frequently Asked Questions
This article answers the most commonly asked questions about using Xodo Sign. Q: What is a Workspace URL? The Workspace URL is your account's personal...
Wed, 15 Apr, 2026 at 4:58 PM
Troubleshooting Device Verification Issues
Device verification is a security feature that protects your Xodo Sign account from unauthorized access. If you're seeing the error "Device verific...
Wed, 15 Apr, 2026 at 7:41 PM