Troubleshooting
Xodo Sign is a powerful e-signature platform, but like any software, there are some limits to be aware of. Understanding these limits will help you prepare ...
Wed, 15 Apr, 2026 at 7:42 PM
Many organizations require a manager or approver to review a document before it reaches the final signer. While Xodo Sign doesn't have a dedicated appro...
Wed, 15 Apr, 2026 at 7:42 PM
While Xodo Sign supports several file formats, PDF files consistently produce the best results. We strongly recommend uploading PDF files whenever possible....
Wed, 15 Apr, 2026 at 7:43 PM
Some PDF files contain interactive form data — such as radio buttons, checkboxes, and text fields — that Xodo Sign cannot process correctly. This can preven...
Wed, 15 Apr, 2026 at 7:44 PM
If you're seeing an upgrade prompt when creating a new template — even though you think you haven't reached your limit — here are the most common re...
Wed, 15 Apr, 2026 at 7:45 PM
The No Signer field type in the Document Editor lets you add content to a document that is not assigned to any signer. Signers can see these fields during s...
Wed, 15 Apr, 2026 at 7:45 PM
Xodo Sign does not allow two signers to share the exact same email address on a single document — this will result in an error. However, you can work around...
Wed, 15 Apr, 2026 at 7:46 PM
If a signer reports that they cannot see the fields they're supposed to fill in, here are the most common causes and how to fix them. Cause 1: Fields a...
Wed, 15 Apr, 2026 at 7:47 PM
This article answers the most commonly asked questions about using Xodo Sign. Q: What is a Workspace URL? The Workspace URL is your account's personal...
Wed, 15 Apr, 2026 at 4:58 PM
Device verification is a security feature that protects your Xodo Sign account from unauthorized access. If you're seeing the error "Device verific...
Wed, 15 Apr, 2026 at 7:41 PM