Device verification is a security feature that protects your Xodo Sign account from unauthorized access. If you're seeing the error "Device verification unsuccessful" or not receiving your verification code, this article will help you fix it.
Issue 1: "Device verification unsuccessful" error
This error usually means you entered an invalid or expired verification code. The most common cause is clicking Resend code more than once.
Important: Every time you click Resend code, a new code is generated and the previous code immediately expires. Always use the most recent code from your email.
To resolve this:
- Click Resend code once to request a new verification code.
- Open your email immediately and use only the latest code received.
- Do not click Resend again — if the email has not arrived, wait a few minutes before trying.
Issue 2: Not receiving the verification code email
If you have not received a device verification email within 1-2 minutes, try the following:
- Check your spam, junk, or quarantine folder. Email providers like Gmail and Outlook sometimes filter legitimate emails. Look for an email from Xodo Sign or Apryse.
- Check your organization's quarantine folder. If your company uses Outlook or Gmail with organization-level filtering, your email admin may need to release the message.
- Wait a few minutes and check again. Email delivery can occasionally be delayed.
Issue 3: No emails from Xodo Sign arriving at all
If you cannot find any emails from Xodo Sign — even in spam or junk — your email address may have been added to a suppression list due to a previous bounce or delivery failure. This prevents future emails from being delivered.
To fix this, contact Xodo Sign Support and request that your email address be removed from the suppression list.
Still having issues?
If none of the steps above resolve your problem, reach out to our support team. When you contact us, please include:
- Your account email address
- A description of the issue and when it started
- Any error messages you received