FAQ

In Docubee, can I as an end-user download a document I signed or viewed?
Can I, as an end-user download a document I signed or viewed? Yes, you can download a document if you are sent an email with a document download link or i...
Wed, 8 Oct, 2025 at 5:23 AM
Why is my DOCX file failing to upload for QuickSign?
If a DOCX file is failing to upload to QuickSign, this could indicate that the document contains embedded images of unsupported filetypes. Specifically, you...
Wed, 8 Oct, 2025 at 5:23 AM
Do Docubee transactions in my bucket expire?
Do Docubee transactions in my bucket expire? Bucket transactions don't expire, so all transactions purchased or gained will remain in the account unti...
Wed, 8 Oct, 2025 at 5:23 AM
I want to use the Docubee API, but it requires an Access Token. Where can I find my tokens?
If you need an access token to use in your application, you can create one by: Click on your profile image icon -> Go to your "Manage Organizati...
Wed, 8 Oct, 2025 at 5:23 AM
What can lead to a workflow being suspended?
Sometimes, you may be surprised to find that your workflow abruptly falls into a suspended state. You may not see any indicators or explanation as to why. T...
Wed, 8 Oct, 2025 at 5:23 AM
How can I see completed workflow instance data in Docubee?
I'd like to see the data from workflows that users have completed in Docubee. How can I do this? In your Dashboard, navigate to the workflow.  Then,...
Wed, 8 Oct, 2025 at 5:24 AM
What's the difference between a Docubee workflow and the files in the Documents section?
I'm a little confused at the significance of the documents stored in my Docubee account: Is there a difference between the documents used in wo...
Wed, 8 Oct, 2025 at 5:24 AM
"[Missing, Missing]" displays as the workflow instance name when viewing my in-progress workflows. What's causing this?
This text will appear from possibly two conditions: • If there are properties used to set the title, and they no longer exist • Or if the title uses pro...
Wed, 8 Oct, 2025 at 5:24 AM
How to Get the Audit Trail (Digital Certification) for a Signed Document
Learn how to download a fully executed document along with its integrated audit trail (Digital Certification) using Docubee's Quick Sign feature or thr...
Wed, 8 Oct, 2025 at 5:24 AM
Do I need to do anything to merge my previous OnTask account into a Docubee account?
Users do not need to do anything on their end to transfer their OnTask accounts over to Docubee; their information will be merged automatically. If you ...
Wed, 8 Oct, 2025 at 5:24 AM