How can I change the default timeout value for a Viewing Session in PrizmDoc? : Apryse

How can I change the default timeout value for a Viewing Session in PrizmDoc? Print

Modified on: Wed, 8 Oct, 2025 at 5:25 AM

I changed the value of viewingSessionTimeout; however, it appears to be keeping the default value of 20 minutes. How can I change this value?

If you are using Windows, the value that you are looking to modify is the viewing.sessionLifetime in the central config file prizm-services-config.yml located in the root of the PrizmDoc installation directory (C:\Prizm on Windows, /usr/share/prizm on Linux).

Make sure it is uncommented and without any leading whitespace.

Additionally, please make sure the viewing.cacheLifetime is greater than the viewing.sessionLifetime value.

More information can be found here.

You must restart the PrizmDoc service in order for your changes to take affect.

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How can I change the default timeout value for a Viewing Session in PrizmDoc? Print

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