Here's a guide to common error messages in Xodo Sign and how to resolve them.
"Document Could Not Be Processed"
This error usually means there's an issue with the uploaded file.
- Ensure the file is a PDF (not a scanned image or corrupted PDF). See Why You Should Use PDF Files.
- If your PDF is broken, try How to Fix Broken PDFs.
- The file size must be under the allowed limit. Try compressing large PDFs.
"File Upload Failed" / "Failure" Status on a File
If a file shows a Failure status in the Files section when creating a new document:
- Click Retry to attempt the upload again.
- Check your internet connection and try again.
- If the issue persists, try converting the file to PDF format and re-uploading.
- Click Remove to remove the failed file and upload a different one.
"Invalid Email Address"
Check that the email address entered for a signer is correctly formatted (e.g., name@domain.com). Make sure there are no extra spaces.
"You Cannot Add This Email"
You cannot add the same email address more than once as a signer in a document. See How to Add Multiple Signers with the Same Email for workarounds.
"Session Expired"
Your login session has timed out. Click Log In to sign back in. This is a security feature.
"Fields Not Showing for Signer"
If signers report not seeing any fields to fill in, see Why Fields Are Not Showing.
"Template Limit Reached"
Your current plan may have a template limit. See Why Can't I Create New Templates for details on plan limits.
"PINs must be at least 4 digits long"
When setting up PIN authentication for a signer, the PIN must be at least 4 digits. Enter a numeric PIN of 4 or more digits and try again.
Other Errors
For errors not listed here, please contact Xodo Sign support with a screenshot or description of the error.