Ensure you are signed into your Microsoft Store App with same account you subscribed with

Under the Start Menu, find the Microsoft store app, sign in with the correct account then restart Xodo.

Be sure to sign in with the same account that purchased Xodo Subscription


Ensure payment was successful

https://account.microsoft.com/billing/orders/

Still having trouble? Please contact us at support@xodo.com and we will help sort it out.